FAQ

Shipping & Delivery

Delivery will be arranged to the address specified by you on the completed order form. To ensure you receive your order safely, please give a daytime address where someone can sign for the delivery.

We cannot arrange deliveries to PO boxes. Please provide a physical address for all deliveries

GROUND: At Present offers FREE ground shipping via UPS on orders going to any destination in the contiguous United States. Please allow 3-8 business days for arrival in addition to processing time.

EXPEDITED: We offer expedited orders via UPS 2-Day delivery and UPS Overnight.

We ship orders to any U.S.  address. Orders shipping to Alaska or Hawaii may require additional time for delivery.

We don't currently offer international shipping online at this time but please reach out to today@atpresent.com and we can make it happen. 

All orders are shipped within 1-2 days of order. However, please note that many of the items are made-to-order and there will be a production lead time. 

The lead time is always listed on the product page. We will always send shipping and delivery email confirmations so you can stay updated along the way!

Returns & Exchanges

We want you to love your piece so if you're in no way thrilled with your order within 100 days of purchase, please return or exchange it. Seriously, you should love your jewelry! However, your return is required to be in unused condition with original packaging. 

Please contact today@atpresent.com to initiate a return or exchange and we will email you a pre-paid shipping label to use.

Once you have your label, simply drop your package off at a nearby UPS store. As soon as your returned item has been received, we will review it and process the return. At this point you will receive a return email notification. Then it generally takes 2-5 days to see the refund hit your bank statement.

Just follow the return process (stated above) for your unwanted product and then place a new order for the desired product.

Processing Time

All orders are shipped within 1-2 days of order. However, please note that many of the items are made-to-order and there will be a production lead time.

The lead time is always listed on the product page under "The Process." We will always send shipping and delivery email confirmations so you can stay updated along the way!