FAQ

Shipping & Delivery

Delivery will be arranged to the address specified by you on the completed order form. To ensure you receive your order safely, please give a daytime address where someone can sign for the delivery. All orders over $1,000 are delivered with Signature Required.

We cannot arrange deliveries to PO boxes. Please provide a physical address for all deliveries.

GROUND: At Present offers FREE ground shipping via USPS on orders going to any destination in the contiguous United States. Please allow 3-8 business days for arrival in addition to processing time.

EXPEDITED: We offer expedited orders via UPS 2-Day delivery and UPS Overnight. Shipments are delivered on business days.

We ship orders to any U.S.  address. Orders shipping to Alaska or Hawaii may require additional time for delivery.

International packages ship with a flat fee of $30 and are sent via DHL.  International shipments may be subject to additional customs, duties, and fees, which are the full responsibility of the recipient.  

All orders are shipped within 1-2 days of order. However, please note that many of the items are made-to-order and there will be a production lead time. 

The lead time is always listed on the product page. We will always send shipping and delivery email confirmations so you can stay updated along the way!

Returns & Exchanges

We want you to love your piece so if you're in no way thrilled with your order within 100 days of purchase, please return or exchange it. Seriously, you should love your jewelry! However, your return is required to be in unused condition with original packaging. Engraved or personalized items cannot be returned.

Please note that International orders are not eligible for return.

Please contact today@atpresent.com to initiate a return or exchange and we will email you a pre-paid shipping label to use.

Once you have your label, simply drop your package off at a nearby UPS store. As soon as your returned item has been received, we will review it and process the return. At this point you will receive a return email notification. Then it generally takes 2-5 days to see the refund hit your bank statement.

Just follow the return process (stated above) for your unwanted product and then place a new order for the desired product.

Processing Time

All orders are shipped within 1-2 days of order. However, please note that many of the items are made-to-order and there will be a production lead time.

The lead time is always listed on the product page under "The Process." We will always send shipping and delivery email confirmations so you can stay updated along the way!

Ordering

We don’t offer coupon codes so we can offer the same low price everyday and pass as much of the proceeds of each sale on to the independent designers who make all our pieces. We would be so happy to answer any questions you may have about the pieces you are interested in. Please reach out anytime, we love talking jewelry!